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Frequently Asked Questions
White-label scientific services for Pharma marketing and communication agencies
1. What is Heylth’s white-label scientific content service for agencies? Heylth offers a fully white-labeled scientific content execution and strategic support model designed specifically for marketing, advertising, and communications agencies. Acting as an invisible extension of your internal team, Heylth provides specialized medical and scientific capacity without competing for client ownership or disrupting your established workflows. Your agency maintains all client-facing relationships while executing complex healthcare deliverables under your own brand name.
2. What specific scientific content deliverables can Heylth produce under our agency’s brand? Heylth provides comprehensive white-label deliverables across four core service categories: Direct In-House Scientific Content Creation: High-impact, scientifically accurate core collateral including detail aids, leave-behinds, slide decks, disease education, training materials, scientific emails, and scientific summaries. Omnichannel Pharma Marketing Collateral: Adaptable engagement assets for cross-channel delivery, such as modular content, visual summaries, short scripts, field follow-up materials, digital units, and channel-specific adaptations. Dynamic Key Opinion Leader (KOL) Identification & Advisory Strategy: Strategic engagement resources including background research, briefing materials, meeting agendas, evidence summaries, discussion guides, meeting outputs, and post-congress content. Interactive & Multimedia Experiences: Immersive digital and media formats including health apps for patients and doctors, interactive publications, web content modules, searchable scientific resources, graphical narratives, and video or audio scripts.
3. How does agency-client communication work during white-label projects? Heylth operates under an agency-first communication model. Your agency leads all primary client interactions, strategies, and presentations. Our in-house medical writers, strategists, and scientific experts work seamlessly behind the scenes underneath your team's direction, providing backend execution, scientific validation, and delivery support without interfering with your client relationship.
3. How does agency-client communication work during white-label projects? Heylth operates under an agency-first communication model. Your agency leads all primary client interactions, strategies, and presentations. Our in-house medical writers, strategists, and scientific experts work seamlessly behind the scenes underneath your team's direction, providing backend execution, scientific validation, and delivery support without interfering with your client relationship.
4. Who owns the intellectual property (IP) and deliverables created by Heylth? Your agency owns 100% of the IP. All finalized scientific deliverables, modular assets, strategies, digital code, and multimedia content produced by Heylth during the engagement belong exclusively to your agency. You are free to deliver them to your pharmaceutical and healthcare clients with full authority and brand ownership.
5. How is billing structured, and how are non-disclosure agreements handled? Heylth ensures strict financial transparency and confidentiality with non-disclosure agreements (NDAs) built into every engagement model: Flexible Capacity: Choose between project-based billing for overflow support or retained capacity for ongoing scientific needs. Cross-Agency Billing: Clear, predictable pricing models designed to protect your agency’s profit margins while ensuring complete financial confidentiality.
6. Can our agency test Heylth’s white-label model before signing a long-term contract? Yes. You can test the working relationship on a real production deliverable (such as a slide deck, modular content set, or discussion guide) through an introductory trial project. Trial projects feature: Flat-rate pricing to eliminate financial risk while evaluating quality and speed. White-label project management access to experience Heylth’s workflow, accountability, and quality control systems firsthand before making a larger commitment.
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